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Already a mystery diner or want to find out more about how to become a Tipps mystery diner? Head over to our Tippsters' website to find out more
HOW CAN WE HELP?
By offering more mystery dining visits, you will gain more valuable insights that will help you to gain a deeper understanding of how your customers view your business. We suggest offering at least one visit per seating per week
We suggest setting a minimum reimbursement for your standard main course and drink, or the average cost per head. Many restaurants provide sufficient reimbursement to cover a meal for two. Often, our Tippsters spend well above this minimum, which often exceeds the actual cost to you
The money that the Tippsters spend on their missions are funds that are passing through your till, so this should not be considered a full expense for you when reimbursing them. To ensure comprehensive coverage of your menu and to enhance your fulfilment rate, we suggest being generous with a minimum reimbursement for a main course and drink. Many restaurants offer sufficient reimbursement to cover a meal for two.
Offering more visits/slots allows for more comprehensive feedback and insights. Keep in mind that Tipps offers unlimited visits and many Tippsters spend more than the rebate amount, so offering more visits does not necessarily increase costs but can in fact increase revenue.
While we can't promise every slot will be filled, we can assist you in maximizing the effectiveness of your campaign. We will collaborate with you to identify the most effective strategy for increasing your visits and obtaining the most valuable insights
Tippsters are individuals who act as mystery diners for Tipps and provide honest feedback as regular customers. They are genuine foodie customers and not food bloggers or influencers.
One effective method of training staff to provide excellent customer service is to give them first-hand experience of it. A great way to achieve this is by sending them on mystery dining missions to your restaurants, where they can learn about customer expectations while observing your service & standards. This approach can help your staff gain valuable insights into the customer experience and provide better service as a result. Training staff through this technique with us is called Staff Tipps
Quick Tipps is a survey platform which allows customers to give feedback via WhatsApp by scanning a QR code, which enables businesses to obtain valuable insights. This approach allows businesses to identify potential issues and make necessary improvements before negative feedback is posted online. By using Quick Tipps, businesses can both proactively address customer concerns and enhance their reputation in the market by redirecting happy customers.
Tipps gives you unlimited real time insights into how your venue is treating its customers. This is invaluable in helping to improve your service and your customers' experience.
We will work with you to create a bespoke journey that reflects where you want greater insight and check that the basics are still being done right.
Yes! We operate across the UK and are rapidly expanding across the globe - our greatest strengths are in the London and the South East but please message us and we can create a package that works for your sites.
Our reviewers are a cross section of the population. They are not professionals, this is a good thing as it means that they reflect your customers. If you are looking for particular demographics please contact us and we can work with you.
Yes! Please get in touch, we have a lot of experience and can recommend the best mystery dining question structure for your site
When you understand in detail what bothers your customers, what are your business's strengths and weaknesses you can change them. This enables your business to be the best it can be. Feedback will come in multiple ways, online reviews, complaints/compliments, reviewers, experience, etc. We enable you to get focused and detailed feedback before it hits media / social media / word of mouth. It is said that repetition without feedback is like practicing on a driving range in the dark.
We give the restaurants options to limit the number of visits per Tippster by venue, brand and group based on time periods. You can also request the Tippsters to take photos of the entrance of your site and the food purchased as proof of being there, and of receipts for proof of payment.
Quick Tipps is a survey platform which allows customers to give feedback via WhatsApp by scanning a QR code, which enables businesses to obtain valuable insights. This approach allows businesses to identify potential issues and make necessary improvements before negative feedback is posted online. By using Quick Tipps, businesses can both proactively address customer concerns and enhance their reputation in the market by redirecting happy customers.
A mystery diner is an individual who poses as a regular customer at a restaurant to evaluate the establishment's service, food, and overall experience without the staff being aware. This person is often reimbursed for some or all of their expenses during the assignment. The information they gather is used to help improve the restaurant's performance.
By offering more mystery dining visits, you will gain more valuable insights that will help you to gain a deeper understanding of how your customers view your business. We suggest offering at least one visit per seating per week
We suggest setting a minimum reimbursement for your standard main course and drink, or the average cost per head. Many restaurants provide sufficient reimbursement to cover a meal for two. Often, our Tippsters spend well above this minimum, which often exceeds the actual cost to you
The money that the Tippsters spend on their missions are funds that are passing through your till, so this should not be considered a full expense for you when reimbursing them. To ensure comprehensive coverage of your menu and to enhance your fulfilment rate, we suggest being generous with a minimum reimbursement for a main course and drink. Many restaurants offer sufficient reimbursement to cover a meal for two.
Offering more visits/slots allows for more comprehensive feedback and insights. Keep in mind that Tipps offers unlimited visits and many Tippsters spend more than the rebate amount, so offering more visits does not necessarily increase costs but can in fact increase revenue.
While we can't promise every slot will be filled, we can assist you in maximizing the effectiveness of your campaign. We will collaborate with you to identify the most effective strategy for increasing your visits and obtaining the most valuable insights
Tippsters are individuals who act as mystery diners for Tipps and provide honest feedback as regular customers. They are genuine foodie customers and not food bloggers or influencers.
Tipps gives you unlimited real time insights into how your venue is treating its customers. This is invaluable in helping to improve your service and your customers' experience.
We will work with you to create a bespoke journey that reflects where you want greater insight and check that the basics are still being done right.
Yes! We operate across the UK and are rapidly expanding across the globe - our greatest strengths are in the London and the South East but please message us and we can create a package that works for your sites.
Our reviewers are a cross section of the population. They are not professionals, this is a good thing as it means that they reflect your customers. If you are looking for particular demographics please contact us and we can work with you.
Yes! Please get in touch, we have a lot of experience and can recommend the best mystery dining question structure for your site
When you understand in detail what bothers your customers, what are your business's strengths and weaknesses you can change them. This enables your business to be the best it can be. Feedback will come in multiple ways, online reviews, complaints/compliments, reviewers, experience, etc. We enable you to get focused and detailed feedback before it hits media / social media / word of mouth. It is said that repetition without feedback is like practicing on a driving range in the dark.
We give the restaurants options to limit the number of visits per Tippster by venue, brand and group based on time periods. You can also request the Tippsters to take photos of the entrance of your site and the food purchased as proof of being there, and of receipts for proof of payment.
One effective method of training staff to provide excellent customer service is to give them first-hand experience of it. A great way to achieve this is by sending them on mystery dining missions to your restaurants, where they can learn about customer expectations while observing your service & standards. This approach can help your staff gain valuable insights into the customer experience and provide better service as a result. Training staff through this technique with us is called Staff Tipps
A mystery diner is an individual who poses as a regular customer at a restaurant to evaluate the establishment's service, food, and overall experience without the staff being aware. This person is often reimbursed for some or all of their expenses during the assignment. The information they gather is used to help improve the restaurant's performance.