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Frequently Asked Questions

What is a mystery diner?

A mystery diner is an individual who poses as a regular customer at a restaurant to evaluate the establishment's service, food, and overall experience without the staff being aware. This person is often reimbursed for some or all of their expenses during the assignment. The information they gather is used to help improve the restaurant's performance.

How do I become a mystery diner?

Getting started with Tipps is easy, all you need to do is register and then select a mission to participate in. To find more information about the registration process and the detailed steps, you can visit the homepage of our website.

What do I need to complete a mystery dining mission?

The only tools required to participate in a mission are a smartphone with WhatsApp and internet connectivity. Additionally, all you need is yourself, your keen observations, and your honest opinions.

How do I reschedule a Tipps mission?

To reschedule a mission booking, you can simply find the mission on app.tipps.co.uk, cancel it, and rebook it for the desired time slot. A friendly reminder, it is best to do this quickly before someone else books it.

How do I cancel a Tipps mission?

To cancel a mission booking, all you need to do is locate the mission on the app.tipps.co.uk and cancel it. However, it is important to cancel the mission as soon as you know you will not be able to complete it, so that another Tippster can have the opportunity to take it on.

What do I do if the restaurant is closed when I arrive?

If you did not make a reservation beforehand, and the restaurant is closed when you arrive, unfortunately, you will have to cancel the mission booking. However, if you did make a reservation, and the restaurant is closed when you arrive, please take a photo of the closed restaurant and send it to support@tippsapp.co.uk for further assistance.

What do I do if the restaurant is fully booked when I arrive?

If you did not make a reservation directly with the restaurant beforehand, and the restaurant is fully booked when you arrive, unfortunately, you will have to cancel the mission booking. It is always recommended to make a reservation with the restaurant to avoid such scenario, but please don't let the restaurant know you are a Tippster.

Should I also book a table directly with the restaurants?

It is recommended to make reservations with the restaurants in advance, but it is important to keep in mind that you should not reveal to the restaurant that you are a Tippster during the booking process.

Can I start my mission before or after the booked time?

No, it is important to begin the mission during the scheduled time frame as the restaurant has chosen that specific time period to gather your feedback. It is important to take note of these time slots and make sure to arrive and start the mission within them.

How long till I get paid for my mission?

After you have finished the mission, we need to conduct a thorough review and audit to ensure everything is in order. This process may take up to five business days. Once completed, you will be promptly reimbursed via PayPal

I forgot to ask for a receipt, will I still get paid?

"For the majority of missions, we will require a receipt as evidence of payment in order to provide the refund. If you happen to forget to request a receipt, you can always present a credit card receipt instead. If you don't have any of these, you can go back to the server to ask for one, but be careful not to reveal the true purpose and come up with an excuse, such as "I need this for business expenses."

I haven't been paid for my mission, what should I do?

If it has been more than 5 business days since you completed your mission and you still have not received the reimbursement in your PayPal account, kindly contact us at support@tippsapp.co.uk for assistance

What happens if I spend more than the advertised refund amount?

You can spend as much as you like but you will be paid up to the advertised mission amount. For instance, if a mission is advertised at £10 and you spend £5, you will be paid back £5. If on the other hand you spend £30, you will be paid £10

What type of mystery dining questions will I be asked?

Each mission is different and you will be asked a variety of questions based on the site. They will be a combination of multiple choice and free text. Generally they will consist of short questions asking your opinion of the servers, food quality and venue. Tipps Tip: go to  'Say It' to see more

What type of mystery dining photos will I be asked to take?

The requirements for each mission may vary, and you may be asked to take various types of photos, such as pictures of the receipt, food and beverages, interior, and exterior of the establishment, and so on. Typically, you will only need to take 2 to 3 pictures per mission

Can I bring a friend with me on my mystery dining mission

You are welcome to bring as many companions as you like on your mystery dining assignment, however, keep in mind that you will only receive the maximum advertised refund amount. Tipps Tip - some missions offer higher reimbursements and are intended to be completed in a group, these tend to fill up quickly, so be sure to keep an eye out for them

What qualifications do I need to be a mystery diner?

While no formal qualifications are required to become a Tippster mystery diner, it is necessary to possess a good understanding in both written and spoken English, as well as the capability to pay close attention to details and provide honest responses to all questions. And above all, to enjoy the experience!

What are Tippsters?

Tippsters are individuals who act as mystery diners for Tipps and provide honest feedback as regular customers. They are genuine foodie customers and not food bloggers or influencers.

What do I do if my login email is different to my PayPal email?

In order to receive your reimbursement, you will need to update your login email to your PayPal email. This can easily be done by logging into app.tipps.co.uk and modifying your email address in the 'my account' section

How will I get paid back for my mystery dining mission?

After you have completed a mission, you will tell us how much you spent and we will PayPal you the money. Remember to take a photo of your receipt if ask to. Please note that it can take up to five working days

What if I spent more or less then the advertised mission amount, what will I get back?

You will be paid up to the advertised mission amount. For instance, if a mission is advertised at £10 and you spend £5, you will be paid back £5. If on the other hand you spend £30, you will be paid £10.

How many missions can I do per week?

You have the freedom to participate in as many missions per week as you wish. However, some restaurants will put restrictions on how many times you can visit their individual sites and brands.